Customer Support
Complaints & Resolution
At Your Cost Consult Utilities, we aim to provide a professional, transparent and fair service. If you're unhappy with any part of our service, we want to hear about it and have the opportunity to put things right.
How to make a complaint
utilities@yourcostconsult.co.uk
Telephone
07957 539161
Post
Your Cost Consult Limited
5 Glen Avenue
Bolton
BL4 8QW
United Kingdom
Please provide, where possible:
- · Business name
- · Contact name
- · Contact details
- · Relevant quotation / contract reference
- · Description of the issue
- · What you would like us to do to resolve it
- · Any supporting information
Our complaints process
Complaint Received
We record your complaint, give it a unique reference, and acknowledge it.
Investigation
We investigate the circumstances and may review calls, emails, quotations, supplier information and contract records.
Resolution
We explain the outcome of our investigation and, where appropriate, the action we propose to resolve it.
Independent Resolution
If an eligible complaint cannot be resolved internally, you may have the right to refer it to an independent ADR / QDSS provider.
Alternative Dispute Resolution
Your Cost Consult Utilities is currently completing its registration with a Qualifying Dispute Settlement Scheme (QDSS) for eligible micro and small business customers. Our application is being made through the Dispute Resolution Ombudsman (DRO).
Until our registration has been formally confirmed, we do not represent ourselves as a registered member of the scheme. Once registration has been confirmed, this page will be updated with full details explaining how eligible unresolved complaints may be referred for independent dispute resolution.
An eligible customer may generally be able to use the relevant ADR process once the internal complaints process has been exhausted, including where a deadlock position has been reached or the applicable complaint-resolution period has elapsed.
Submit a complaint
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